Support

Answers to common questions. Still stuck? Email us.

I forgot to tap. Can I fix the time?

Yes. On Today, tap Forgot to tap? Set the time. For an earlier day, open History, pick the day, then tap a wear session to change it or tap Add wear time.

Why don't I see the Lock Screen timer?

The out-timer on the Lock Screen and in the Dynamic Island runs on the All day plan when you take your retainer out. If it still doesn't appear, check that Live Activities are on in the iPhone Settings app under Snug.

I'm not getting reminders.

In Snug, open Settings and check Reminders. If Snug says notifications are off, tap Turn on, or allow them in the iPhone Settings app under Notifications > Snug.

How do I get Snug on my Apple Watch?

The watch app comes with Snug. If it isn't on your watch, open the Watch app on your iPhone, find Snug under Available Apps and tap Install. Open Snug on your iPhone once so the watch has your day.

How do I add a widget?

Touch and hold your Home Screen, tap Edit, then Add Widget and pick Snug.

How do I share my hours with my orthodontist?

On Today, tap History, then Report. Choose the last 30 or 90 days and share the PDF, or a CSV spreadsheet.

I use clear aligners. Can Snug track my trays?

Yes. In Settings, turn on Clear aligners and enter your tray number, total and how often you switch. Today then shows which tray you're on and when to switch.

Is my data backed up or synced?

Snug has no account or server, so your history lives on your iPhone. Deleting Snug deletes it. See the privacy policy.